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Everything you need for your Business
A Call Center in the Philippines Unique Interaction (UI) an American owned and operated call
center which offers a solution effectively and efficiently to clients and understands to lower your
cost by outsourcing your business to Philippines. We are committed to provide our clients with
the best agents, tech knowledge and infrastructure in the call center arena. Established for over
4 years in the Philippines.

Hybrid Outsourcing

M e m b e r
Our Packages

With the booming of the call center industry in the world particularly in the Philippines, Unique
Interaction comes up with a better idea and quick solution helping the clients getting started in
the call center industry.

If you are new in the outsourcing, you need someone to be there with you in introducing your
business in the market. Unique Interaction crafted the Hybrid Outsourcing which is now gaining
popularity to the potential investors globally.

We designed primarily the lowest and efficient services you can choose from our three packages
cited under this pilot program. In today's situation wherein prices of basic commodities are
skyrocketing, Hybrid Outsourcing is very timely which give the locators the opportunity to choose
from three packages exclusively designed for our valued customers worldwide.

PACKAGE A
For more information contact us!
1-877-676-0344
Unlimited  calls to  the  main land United States, Australia,
United Kingdom, cell phones calls only in  the US, station,
computer,  headset,   predictive   dialer, PBX,  Queue,  IVR,
blended    inbound   and   outbound   at    the  same   time,
incoming , inbound, local numbers, 800 numbers, remote
monitoring,  call  barging,  full  reporting,  voice mail,  voice
forwarded to email and office web cam access. Everything
that   you   need  to   get   started  here  in   the  Philippines
outsourcing  but  you  will need  to set up  a company here
and  pay  the employees and  managers that work  for you,
we can help you hire people to a certain extent. Most of the
companies on this package  are looking to  get the lowest
price possible in the outsourcing industry. It's  much better
to  start  out  seat leasing  and get your feet wet before you
jump in the water.

"This package does not include a call center agent, it includes the above"








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PACKAGE B
For more information contact us!
1-877-676-0344
Features and Benefits
Cost effective labor compared to United States, United Kingdom and Australia
Recruitment
Human Resources
Payroll and Book Keeping
American owned and Managed
Most call center jobs in America are low end jobs, so you will always get
low end employees
Call centers in the Philippines have some of the highest paid employee's meaning this is not a job to them but a career
There are over 88 million people in the Philippines and about 8 million of them are looking for jobs
75% of the Philippines have a college education
English is the second language to the local dialect
All of our employees have grown up speaking English
The Philippines was ran by America for over 50 years
All employees handling credit cards or financial information must pass a local government agency before they begin working for us
24 hour security
Video surveillance of the entire office, this can be accessed over the internet
Plantronics binaural USB headsets to help the back ground noise
Remote monitoring so you can hear your employees while on a live call
Unlimited  calls  to  the main land United States, Australia,
United Kingdom, cell phones calls only  in the US, station,
computer , headset , Predictive  dialer , PBX , Queue , IVR, blended   inbound   and   outbound   at    the   same   time,
incoming  inbound, local  numbers, 800 numbers, remote monitoring , call barging , full reporting , voice mail ,  voice forwarded  to email  and  office  web  cam  access. This is the super Hybrid Outsourcing we are  the one to look after payroll, human resources, hiring and your company is the one  to  manage  people  that  work  for  you  from  Unique Interaction . You  get   to  use  an  open  source  predictive
dialer dialer with this package and limited reporting.
PACKAGE C
For more information contact us!
1-877-676-0344
Unlimited  calls to  the main  land United States, Australia,
United Kingdom, cell phones calls  only in the US, station,
computer,   headset,  predictive  dialer,  PBX,  Queue,  IVR,
blended    inbound   and   outbound   at    the   same   time,
incoming , inbound, local numbers, 800 numbers, remote
monitoring,  call  barging,  full  reporting, voice  mail,  voice
forwarded  to  email and  office  web  cam  access. This is
the super Hybrid Outsourcing we  are the one to  look after
payroll, human resources, hiring and  your company is the
one to  manage  the people that work for you  from Unique
interaction. You  get   to  use  a commercial predictive 
dialer  with  this package and full reporting.

Testimonials

Unique Interaction provided me with the most cost-effective solution for my
call center campaigns. Their constant drive to improve the contact center
work environment and availability 24/7 for support would satisfy the most
demanding operation.

Melvin L. Villa
Managing Director
i-Strategic Outsourcing Solutions, Inc.

The difference between PACKAGE B and C is the functionality.

All packages are a month to month basis,
there is no deposits or set up fee.

Prices are non negotiable.

The continuous success and growth of DLC is due to the help and
guidance of unique interaction. They are not only concerned about
providing their clients with a 99.99% uptime but also back-up
campaigns, agents, and consultations. Thank you so much for the
services and guidance

Daniel B. Cruz
Owner
DLC Marketing Solutions

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Pynk Global leased seats from Unique Interaction for over 3 years,
during that time I watched the company grow and develop into a truly
top level outsourcing unit. They were successfully able to handle
everything from basic seat lease to total product sales and development

Mr. Josh Enoch
PYNK Global
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call center philippines
It is important to understand why the Philippines is becoming the number one location in the world for call center outsourcing. A lot of company will just look at the low cost
and unlimited applicants but not mean know why or how it all began. By reading this Article you will see the impact that the United States has had on the Philippines.
CALL CENTER INDUSTRY IN THE PHILIPPINES
 


The  Philippines  is  now  gaining  a  quick  share  in  the customer-service call center industry,  which  is  a  steadfast business in  the world today. The outsourcing business is
something  that  is  being  given  importance  because  for  the  Philippine  Government,  this  is  a  huge  economic  boon in terms of employment since it had been operating in
the country in 2000.

A call center in the Philippines is stable based on the recent State of the Nation Address of President Gloria Macapagal-Arroyo last July. Arroyo highlighted  that  the government
is seriously  focusing on  keeping this  industry by putting satisfactory  budget in the education sector  which will  be utilized in the conduct  of  trainings in  the  field of  computer,
Internet  and  English  to  the  students and  teachers. The call centers  continue  to  grow  and surpass the target of employment every year because of the high  demand of  the
offshore business in any parts of the world. Over the past  few years, the entry of the foreign investors owning small-and-big call  centers company  in  the  Philippines  signified
that  business  process  outsourcing  is  considered  as  the  sunshine  industry.  It  cannot  be  denied  that  call centers  is  now  playing an important segment in boosting  the
economic industry of the country.

When  talking  about  this job, a call center is a communications-based company  which  serves as  a  support  system  for  larger  companies  in  first  world  countries  like  the
United States. Call  or  contact  centers  handle  customer  complaints and  inquiries and provide  technical support  for a wide array of  products  and  services  like  electronics,
e-mail management, mortgage, insurance, advertising, telecommunications and even volunteer and charity work. For  a  customer service  representative,  their job  description
is basically to receive from and make calls to  foreign countries. There  are  two  categories of call centers: inbound and  outbound calls. And there are  three  types  of  accounts:
telemarketing, customer service and technical support. Telemarketing belongs to the inbound category. However, customer service  centers  also  engage  in  up  selling, which
means offering or selling services. With all these type  of  categories, Filipino  agents  are  considerably  tough  and can employ further  development  in  handling  any  types  of concerns.

The conducive way of the Filipinos to communicate in English strengthen the campaign of  the  government to establish  more contact centers. It  is noted  that  this country  has
been  referred to  as an  English-speaking,  with  almost  95  percent  of  the  population  can deliver  fluency  and  understand  it  effectively. English,  an  outgrowth of  American
colonialism, was the medium of instruction in schools for decades. With a long history of contact with  the United States, including several decades  of  American  colonial  rule,
Filipinos are more attuned to Western culture than most Asians are. Call center employees in  the Philippines not only find it easy to relate to Westerners but  are  also  quick to
adapt to a variety of accents. The intensive training which acquired by the employees prove their competency in dealing with their customers in no hassle anytime. In retrospect,
the Philippines was placed under the colonial  hostage  by  the three  powerful first  world  countries  the  Americans, Japanese  and  Spanish  colonialism. Their presence had
brought tremendous change to the Philippine lifestyle and culture. If the Spanish rule (1521-1898) sharpened our religious  belief in terms of  Christianity,  then  the  Americans
(1848-1946) taught us the importance of education and used English as the primary medium, aside from the local dialect which is Filipino/Tagalog.

The  call  center  phenomenon  in  the  Philippines  started in 2000 wherein it has been recorded that  four contact  centers started  to do  outsourcing  business. After  five years,
potential  investors  started  to  outsource  their  business here until it continues to expand. To connote, the ability  of  the Filipinos to  do  better  in  customer  service  is  a  good
advantage. Likewise, the Philippines geographic location which is the gateway to  the  other Asian  nations maintain  the  interest  the  investors. Today,  the  Philippines  is  one
of the world's key players in offshore call center business together with China and  India. Investors are  likely  to  place  more contact centers because of  the  lower cost of labor
compared to the other Asian countries and better infrastructure including the state-of-the-art technology.

The Philippine call centers continue to  caters clients  from  the  US, United  Kingdom and  Australia. The hired  customer  service  representatives  are  obliged  to  learn  foreign
accent  and  study  the  geography  and  cultural  mores  of  these  foreign countries and work on a graveyard shift. Being  the  third  largest English speaking country in the world
and with a high literacy rate, the Philippines is considered as one of the most competitive call center destinations in the world.

When it comes to the benefits, call center workers  enjoy  the  premium salary  package. They  are also  entitled  to  receive  benefits  like  SSS,  Health  Insurance,  Pag-big  and
salary loans. Aside  from  these,  they  also  enjoy  to  receive commissions, night differential  pay,  bonuses  and  freebies  from  the  company. Working  in a  call  center  in  the
Philippines  will  not  require  age  limit,  as  long  as  the  applicants  can  communicate  English.  The  contact   center  companies  also  encourage  fresh  graduates  from  the
universities  and  colleges  to  apply  at  them  anytime.  The successful  candidates  also  learn  the update of their application whether they pass or failed to make it  on  the list.

A  call  center  in  the  Philippines is continue to be acknowledged as the sunshine industry because of the massive developments brought to the country. Not only, Metro Manila specifically  Tortillasis housing  the  famous contact  centers. It  also  starts  to  expand in the other provinces such as  Baguio, Cebu, Iloilo, Bacolod, Davao, among  others. Call centers in  the  Philippines  continue  to gather support from the government. With  all  these good development happened, the country will achieve its goal by 2010 by stabilizing this industry.