Call Center Philippines FAQ | Unique Interaction

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	Please point your mouse on the Question to find out the Answer.

	Would payment be post or pre per month?Everything that we do is prepayment

	Do you run performance campaigns?Sorry we do not

	How many calls on average do the agents usually make per day?Around 400 to 600 depending if the agent is manually calling or if they are predictive

	Would there be any cover for breaks and lunches?There is a 1 hour break but the agents work a full 8 hours

	Can we still have access to listening to outbound calls and statistical reports too?Yes you can have access to those as well

	Do you supply the leads for the agents to call?Sorry we do not our clients are required to provide them

	Can we initially work on a month's trial?Everything that we do is on a month to month basis but if you want to get a better rate if long term contract is signed.

	Can I have direct contact with the agents that my company is going to be working with? Yes, through any type of messenger or through phone or email

	If I want to stay in the Philippines what the best hotel to stay at?http://www.astoriaplaza.com

	Can I add additional agents at anytime?Yes you can, just let us know at least 1 week beforehand.

	Can I choose my agents?Yes you can, we will have the agents ready and set them up for a final interview with you

	Can I replace my agents?If you think that you are not satisfied with an agent’s performance and you want them replaced, just let us know beforehand so that we can have the replacement agent/agents ready

	How many hours does an agent work in one month? The agents work a total of 160 hours per week that is based on an 8 hour calling day, 5 days a week.

	What other types of services do you offer aside from Outbound and Inbound?We also provide Chat-support, Email Support, Data Encoding and content writing

	If I want to stay in the Philippines what the best hotel to stay at?http://www.astoriaplaza.com

	Are the Telco charges included in the package?Yes it is, you will be given unlimited phonecalls to the mainland US and Canada

	Do I have to sign a long term contract? No, everything is month to month, if you want to sign a long term contract you will get a lower rate but you will have to pay in advance

	What types of payments do you accept?We only accept payments through bank transfer

	Do you accept late payments?We do not offer late payments, if payment is a day late your agents will be sent on leave until payment is received

	Do you offer US 800 numbers?Yes we do at 10 USD a month

	Do you offer AU numbers?Yes we do at 10 USD a month

	Do you offer UK numbers?Yes we do at 10 USD a month

	If I have more then one agent can I get a discount?Yes you will get a discount but only for 10 or more agents

	Do you offer live video feed of the call center where the agent will be working? Yes we do http://uniqueinteraction.office-on-the.net/ Username guest Password guest

	Do you use Voip?Yes we do, in the US we use a level two tier provider, in the AU we use a company called Pennytel, in the UK we use a company called Voiptalk.

	Can my agents have web cams do I can talk to them real time?Yes for an extra 10 dollars a month.

	What happens if there is down time?We will deduct the amount of hours that the agent was not able to call off your next invoice.

	Do you record all your calls? Yes we do and you can access them via the internet

	If I want to stay in the Philippines what the best hotel to stay at?http://www.astoriaplaza.com

	Can I hear that agent while they are making phone calls real time?Yes you can and you can even barge the call to take over the call via the internet.

	Is it cheaper to out source to the Philippines if I did it in house and hired my own employees? No its not, we offer full service, meaning that we pay the rent, internet, Power, VoIP, computer, headset, station, payroll, accounting, HR, hiring, dialer, PBX, servers etc.

	Do the Agents have a Australian accent?We have many agents that have been working on AU accounts and have been trained in the accent

	can you provide reports about how many calls the agent has made and the end result of there calls. Yes we do, it can be accessed via the internet.

	I really don’t understand what seat leasing is.Seat leasing is known as you rent a station at our office for your agents but you have to provide a agent, Payroll, corporation and management. Pretty much you are renting a station with everything that you need in order for your agent to make phone calls and get everything that you would need without having to build your own call center.

	I really don’t under stand package B.Package B is something new that Unique Interaction came up with about 6 months ago, it’s a mix of package A and package C but you are the one that has to manage the agent.

	If I decide that I want to use your services what’s the next step?Once you have decide that you are going to work with Unique Interaction then we would send you an agreement and set a date for you to interview agents or if you like we can pick the agents for you. Once you have picked your agents a training date would be set and then we would decide on a start date. You would receive an invoice from us and once that invoice has been paid via bank transfer then the agents would begin working for you.

	I have my own hosted dialer that I would like to use, is that ok and can I get a discount? Yes you can 100 dollars per agent.

	Do your agents have an accent?Yes some what but very hard to notice, accent is much better then India because the Philippines was colonized by the US

	I’m not happy with the agent that is on my account, can I pick a new one?Yes you can, please give at least 3 days in advance.

	Can we pay by credit card?Sorry we do not accept credit card.

	How long have you been in business?For 3 years

	Do you offer any type of guarantee?Sorry we do not.

	Do you offer a free trial?No we do not.

	Do you charge a set up fee?No we do not.

	Do you have customers that you are working with that I can talk to?Yes we do, we just have to ask.

	Can you send through a draft contract for us to have a look at?Yes, please click HERE to get a copy of the agreement